How can we help?

Contact

A direct support address will be published here before Aunori’s public App Store release. Until then, this page documents the current self-service steps and is not yet suitable as the final App Store Support URL.

Capture is unavailable

Open iOS Settings and confirm that Aunori has camera and microphone access. Location and Photos access are optional and are not required to keep a basic Moment inside Aunori.

A recording will not play

Confirm that the recording still exists on the device, raise the media volume, and try again without another audio app actively using the audio session. People and World focus require a compatible 360° Spatial Audio recording; Original playback remains the fallback.

Private iCloud Sync

Private iCloud Sync is optional and requires Aunori Pro, an active iCloud account, and network access. Turning it off does not hide or lock the local Moments already stored on your device.

Subscriptions

Purchases, renewals, cancellations, and refunds are handled by Apple. You can manage a subscription in your Apple account’s Subscriptions settings. Use Restore Purchases inside Aunori when an active entitlement is not appearing.

Back up or move Moments

Use Aunori’s archive export before deleting the app, erasing a device, or making a major device change. Keep the exported archive in a location you control. Import and local restore remain available without Pro.

Private sharing links

A complete private link includes the decryption key after the # symbol. If the browser says the link is incomplete, ask the sender to share the full link again. The sender can open the Moment’s sharing view in Aunori and choose Stop Sharing. A link also expires automatically after seven days.

If a shared Moment raises a privacy, copyright, or safety concern, use Report this shared Moment below the player. The report does not upload the decrypted cover or audio. For urgent or detailed concerns, contact Support and include the fragment-free portion of the link only; do not send the key after #.

Privacy and permissions

Camera, microphone, location, Photos, and notification access can be reviewed in iOS Settings. Read the Privacy Policy for the full explanation of local storage and optional Apple services.